Terms and Conditions

Purchase and Delivery Terms

Delivery Terms*

Normal delivery time is approximately 5-10 business days.

We ship orders with Postnord. We do not take financial responsibility for any delays depending on the shipping company.

If you discover damage to the package, you must immediately report this to the post office or other carrier and file a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of a nature that can be attributed to the handling of the post office or the shipping company, you must contact them and file a damage report. If any dispute with the post office or the shipping company cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (package 7 days), we will invoice you SEK 175 for our work with handling the goods plus the two shipping charges we are forced to pay Postnord, which are SEK 74 + SEK 74.

This is to reduce unnecessary purchases and create a more conscious consumption.

Payment options

- Klarna Checkout

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners is the one that handles the payment transaction while the actual purchase of the goods or services is made directly by the store. Product or service-specific questions should therefore be directed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.

- Klarna Invoice

When you pay via Klarna invoice, you shop safely and easily. You never need to provide your card details, and you always pay after you have received your goods.

Always receive the goods before you pay

Payment period - always 14 days

You never need to provide card details

Always 14 days right of withdrawal in accordance with the Distance and Doorstep Selling Act*

Download your invoices from klarna.se

Possibility of partial payment

If payment is not made, a reminder fee of SEK 50.00 and late payment interest of 26.00% will be added. At the time of purchase, a credit check is made, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for the purpose of carrying out customer analysis, identification, credit check and marketing. Personal identification numbers are used as customer numbers for customer management purposes.

* Does not apply to all goods and services, e.g. flights, events and specially manufactured goods.

- Klarna Account

The payment method for those who want to choose how much you pay each month. But Klarna Account is more than that. In addition to always receiving your goods before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via Klarna Account. This means a single invoice, regardless of the number of purchases.

Always receive the goods before you pay

Pay from 50 SEK/month or 1/24 of the total amount

You never need to provide card details

All your purchases are collected in one account and on one invoice

Shop now - pay at the end of the next month

A payment fee of 29 SEK, regardless of the number of purchases

You can pay the entire amount at any time

For a purchase of 10,000 SEK with Klarna Account basic terms, the setup fee is 0 SEK. The applicable annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is 11,458 SEK. The number of installments is 12 and each installment is SEK 955. The example assumes that the installments are made over a period of one year.

At the time of purchase, a credit check is made, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by mail.

Read more: General terms and conditions

more: https://cdn.klarna.com/1.0/shared/content/legal/sv_se/account/terms.pdf

Read more: Standardized European Consumer Credit Information: https://cdn.klarna.com/1.0/shared/content/legal/sv_se/consumer_credit.pdf

Personal Data Act

Your personal data is handled in accordance with the applicable provisions of the Personal Data Act (PUL).

Disputes

Any disputes are primarily resolved in discussion with our customer service. We follow the recommendations of the Swedish National Board of Consumer Protection and otherwise refer to the European Commission's online dispute resolution tool: https://ec.europa.eu/consumers/odr/

About Moods of Nature

The company is headquartered in Alingsås. The company's postal address is Kungsgatan 19.

If you wish to get in touch with us, send an email to jennengd@gmail.com with your case and your contact details and we will get back to you shortly.

2. Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is an error in the order confirmation, please contact us immediately via email to jennengd@gmail.com.

We reserve the right to final sales.

Please note that we do not guarantee that the pictures in the store show the exact appearance of the item, e.g. color shade. This is because the light may fall differently when we take the pictures of the product.

3. Delivery

Our normal delivery times are 5-10 working days. NOTE! Orders placed outside opening hours will be processed the earliest next Thursday.

If delays in delivery should occur (without us having notified you of a longer delivery time), you should contact us at the email address: jennengd@gmail.com.

4. Prices

All prices in the store are stated in SEK and all prices include 25% VAT.

We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received a product that you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us of your withdrawal. The message should be sent to us jennengd@gmail.com. Your message should clearly state your name, address, e-mail address, order number and which goods the return applies to.

You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.

From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.

Products that are in the nature of a sealed sound or image recording and where the seal has been broken by you.

Specially manufactured products that have been tailored specifically for you or have a clear personal touch according to your wishes.

Services that have been completed and where you have expressly agreed to the service being started without a right of withdrawal.

Goods that can deteriorate quickly, such as food.

Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/

6. Complaints and complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.

You must always contact us for approval before returning a defective item.